Our contact details

Name: Heat Care UK

Address: The Old Bomb Store, Summer Rd, Walsham le Willows IP31 3AJ

Phone Number: 0800 041 8614

E-mail: datateam@heatcare.co.uk

The type of personal information we collect

We currently collect and process the following information:

  • Name
  • Address
  • Phone Number
  • Email address

Note: We do not collect any bank details. Bank details entered via heatcare.co.uk are being entered directly into a stripe.co.uk, an FSC regulated company who provide our payment services.

How we get the personal information and why we have it

The personal information we process is provided to us directly by yourself for the following reason:

  • To provide contracted services

We use the information that you have given us in order to

  • Arrange and carry out contracted services
  • Deliver contracted reports
  • To confirm your identity before releasing any information

We may share this information with other companies within the gas-elec Group who may be used to carry out the contracted services.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You can remove your consent at any time. You can do this by contacting datateam@heatcare.co.uk

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a legitimate interest.

How we store your personal information

Your information is securely stored.

We will keep contact details until the contracted service has been completed.

Beyond that, they will be retained for the duration of any warranty period, until the expiry of any certification (when a reminder will be sent), and for any further period dictated by a statutory body (HSE, Gas safe, HMRC).

At the end of the retention period, we will anonymise the records on our system by overwriting all personal data with dummy data.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at datateam@heatcare.co.uk if you wish to make a request, or contact us at the address above.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at datateam@heatcare.co.uk, or by writing to the address above. You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane




Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk